You must be at least 18 years of age to use our products/services. By using our products/services you warrant and represent that you are at least 18 years of age. If you intent to make any purchases through our website we require you to have authorization from the owner of the debit/credit card holder or PayPal account used for the transaction.
(2) License to use website
Unless otherwise stated, we or our partners own the intellectual property rights in the website and material on the website (including images, text and themes). Subject to the licence below, all these intellectual property rights are reserved.
You must not:
Republish material from this website (including republication on another website/ applications);
Sell, rent or sub-license material;
Show any material from the website in public;
Reproduce, duplicate, copy or otherwise exploit material on our website/ mobile applications for a commercial purpose;
Edit or otherwise modify any material or
Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).
(3) Acceptable use
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
You must not use our website to transmit or send unsolicited commercial communications.
You must not use our website for any purposes related to marketing without our express written consent.
You must not use any feature of our website to bully, intimidate or harass any user.
You are not allowed to install and third party software on our website or server or alter any part of our software or service code.
(4) Our affiliates
We may provide links on our website that connect our pages with our partners. If you click on these links you may be taken to one of our affiliate sites and from that point you will be bound by the acceptable usage policies, Privacy Policies and Terms and Conditions of our affiliates. We cannot be held accountable for anything that happens outside our website.
(5) Restricted access
Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.
If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.
You must notify us in writing immediately if you become aware of any unauthorised use of your account or password.
You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.
You must not use any other person's user ID and password to access our website.
You are not permitted to register multiple accounts for use by the same person unless specifically authorised by us in writing.
We may disable your user ID and password in our sole discretion without notice or explanation.
(6) Promotion and Contests
We may from time to time run some contests and other promotional or informational events (like surveys/ content for blogs). You are not obliged to participate in such events or submissions and if you do, you do so by your own wish and agree to let us use any information collected by such events or any material submitted by you in relation to the event as we see fit for marketing purposes. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute for marketing purposes any content that you have submitted. All designs submitted remain the property of the submitters and we will not have the right to sell the same unless there is an explicit agreement from the creator/owner to be able to do so.
We may run some promotions where we offer a free gift or a prize with certain purchases. Please read the conditions of the promotion, some promotions have a minimum spend to qualify and some may only be available on purchase of certain items. All our gifts are chosen for specific promotions and can't be exchanged. You will only receive one promotional item per order. We reserve the right to exchange the gift featured for an alternative.
For the purpose of current EU distance selling legislation all promotions associated with orders from our website (including free gifts, prices, discounts, multi-buy savings and any other similar offers) will cease to be valid when stock is no longer available.
(7) Limited warranties
We do not warrant the completeness or accuracy of the information published on this website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.
To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
(8) Ordering Products
Clients are responsible for their designs and ensuring that no images or other material including text based annotations and comments are used which contain material which is pornographic, obscene, indecent or offensive or breaches any applicable laws or legislation. We retain the right to refuse providing our services to any material which we reasonably believe breaches these principles or laws.
Every care has been taken to ensure that the product descriptions and specifications are correct. The limitations of color reproduction may mean a slight variation from the actual products can occur. If you require an exact colour match you must contact us prior to ordering and send a hard copy of the colour reference. Colour matching is an additional service, incurs additional charge and requires a longer turnaround time. Particulars of the charge and the turn-around time can be confirmed with the team when you send the hard copy.
By ordering through us, the client declares to be familiar with the production process of the product. We are happy to answer any questions prior to the order being placed. Any order thus placed is subject to the limitations of the process and we cannot be held liable for any subsequent issues with the order beyond our reasonable control
Client acknowledges that the properties of the material may change, such as colour, contrast, clarity beyond our reasonable control and we cannot be held liable for small changes to the finished product due to these.
Clients are responsible for ensuring their image's resolution is suitable for printing as per the order particulars.
(9) Delivery Locations and Charges
You can order products through our website; provided the product is available we will aim to dispatch the product within 3 working days from order receipt but custom orders and out of stock items may take longer to process. Any orders which cannot be processed are eligible for a full refund. Any promotions may be withdrawn at any moment without notice.
Delivery times are dependent on the postal/courier service and we have no control over the same, proof of postage might be available as confirmation of dispatch, you can request a copy of the proof by mailing the site admin at email@example.com. Please allow 7 working days for delivery before tracking your items.
A re-delivery charge of £10 is applicable on occasions where parcels identified as ‘Failed Delivery’ where the reasons given may be as follows (this is not an exhaustive list):
Addressee has gone away
(10) Cancellation & Returns Policy
Returns and order cancellations cannot be accepted for custom prints and/or runs specifically undertaken for the client.
Customers may cancel eligible orders within 7 days of receipt of items & return the goods for a refund. The items must be in unused and resalable condition along with any promotional gifts that formed part of the original contract. Return postage is to be borne by the buyer and there may be a small administrative charge of £5 for processing the refund which may be waivered at the discretion of the Management.
If any goods are damaged, not delivered or incorrectly received; you must inform us within 10 days of dispatch, else the items will be deemed to be properly delivered and accepted. You must retain all packaging and give us (and any carrier) a fair chance to inspect the damaged goods.
Any refunds will be made within 30 days of receipt of the goods assuming they are received in accordance with the terms listed in this document
All returns are to be posted to the registered address which is currently at:Lemon Head Prints
The Chocolate Factory,
5 Clarendon Road,
London N22 6XJ
Any product returned to us without prior approval from us will be recycled or sold on, to recoup the costs of processing and storage.
We use reliable third party providers to help us collect payment for orders. Usually this will be PayPal or another reputed payment solution provider. We do this to increase security of your transaction and as no payment information is entered on our website there is little chance of data loss or theft from our website. Currently we accept major debit/credit cards and some other popular payment methods like PayPal. We do not store credit card details. We do not accept cheques/ bank transfers/ cash or such payment types. For additional clarifications feel free to email the site admin at firstname.lastname@example.org and we will try our best to answer your queries.
All finished goods remain the property of LHP until payment has been made in full
(12) Gift Vouchers / Voucher Codes
We may issue vouchers with preloaded credit on them which could be either physical vouchers or electronic codes. These are acceptable payments methods and can be redeemed on the website at checkout (for Voucher Codes) or send to us by post along with the order details. In case of problems email the site admin at email@example.com. Each such issued voucher/code is redeemable only once and it is the voucher holder’s responsibility that the code is kept secret, we will not be able to accept any claim arising from a voucher which has been fraudulently used by any means. If ordering by post, please enclose the voucher with your order. Gift vouchers cannot be exchanged for cash and may only be redeemed against a single order.
(13) Customer Communications
We use a variety of ways to keep our customers updated about our products/services as well as general updates about our business. We have a newsletter which can be subscribed to free of charge and we will mail our newsletters which contain new information about products/blog articles/ news and other facts and opinions. We do not warranty the accuracy of any information and any opinions expressed by individuals. If you feel any material presented is objectionable, please mail the site admin at firstname.lastname@example.org and we will do a review. We do not necessarily promise to withdraw the material but will act on a case by case basis.
You can opt out of e-mailing lists at any time by using the unsubscribe feature. Changes may take up to 28 days to take effect; you may still receive a number of mailings while we remove your details from the list.
(14) Written Communications & Notices
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to our registered address. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
(15) Limitations and exclusions of liability
To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.
We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control (Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
strikes, lock-outs or other industrial action.
civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
impossibility of the use of public or private telecommunications networks.
the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
We will not be liable to you in respect of any losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill, any costs, expenses, liabilities, or commitments waste, suffered, incurred or entered into in reliance on the contract; any costs of purchasing substitutes or replacements for the goods elsewhere; any special, indirect or consequential losses; your liability to any third party; or loss or damage suffered by any third party.
Lemon Head Prints total liability for any claim howsoever arising shall not exceed the price of the goods supplied by us to the client. Lemon Head Prints shall not be liable for any consequential client loss whether this arises from a breach of duty in contract or in any other way. LHP cannot accept any liability for the client’s failure to comply with specific instructions stated on the website. Clients' statutory rights are not affected by this statement.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
(22) Exclusion of third party rights
(23) Entire agreement
(24) Law and jurisdiction
(25) Our details
You can contact us by email to email@example.com
Registered OfficeLemon Head Prints
The Chocolate Factory,
5 Clarendon Road,
London N22 6XJ
Your statutory rights are not affected by the above terms and conditions.